Every resident has these rights. Here's how to use them.
Published in full, as our DDAP license requires and as we'd want anyway.
Dignity and respect
To be treated with respect, dignity, and consideration at all times, in an environment free from discrimination, harassment, or abuse.
A safe, supportive home
A safe, clean, recovery-focused residence, free from physical harm, threats, or intimidation.
Privacy and confidentiality
Personal privacy within shared-living guidelines; personal and recovery-related information kept confidential except as required by law.
Participation in recovery
To take an active part in your own recovery plan and to receive clear expectations about program participation.
Freedom from retaliation
To file a grievance or complaint without fear of retaliation, punishment, or discrimination.
Access to information
Clear information about house rules, policies and procedures, fees, and expectations.
Fair, consistent enforcement
To be treated fairly and consistently in rule enforcement and any disciplinary action.
Talk first. Then write it down.
Informal: raise the concern with house staff or the house manager. Most things get resolved here.
Formal: if it isn't resolved, submit a written grievance to the designated staff member or program director describing the issue, the dates, anyone involved, and the resolution you want. You'll get an acknowledgment within 3 business days and a decision, with findings and any corrective action, within 10 business days.
Appeal: if you disagree with the decision, submit a written appeal; senior leadership of Vera's Place LLC reviews it and gives a final determination within a reasonable timeframe.
Outside reporting, any time: you may contact the Pennsylvania Department of Drug and Alcohol Programs directly, whether or not you use the internal process. Phone (717) 783-8200 · ddap.pa.gov. Local authorities and human-service oversight agencies are also options where they apply.
No resident will be penalized, discharged, or treated unfairly for filing a grievance in good faith. Retaliation is treated as a serious violation of house policy. All grievances and resolutions are documented and kept confidential.